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We care for you!

NTT DATA Payment Services assures a sincere and transparent approach to all its customers. The policy aims at offering optimum support in case of any customer grievances or complaints.

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If we fall short of your expectations, let us know!

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NTT DATA Payment Services policy
on Grievance redressal

We understand that customer grievances can happen due to multiple reasons. It can be because of the gap between the promised service levels and the service levels offered and due to the genuine technical or communicative errors in the system. Users are informed about the channels to escalate their complaints, concerns and grievances within NTT DATA Payment Services and their rights if they are not satisfied with the resolution of their complaints.

  • Concerns raised by users are dealt with courtesy in a timely manner.
  • We constantly endeavour to give and uphold the best of the services we can offer
  • We take care of all complaints efficiently and fairly.
  • All employees at NTT DATA Payment Services works in good faith and without prejudice to the interests of the users

Customer Support Details

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Grievance Redressal

Sandeep Goyal Customer Grievance Officer

grievanceredressal@atomtech.in

4th Floor, Suraksha Ace Building,
CST No. 34/3, Village Chakala,
Plot No. 2-A, Andheri Kurla Road,
Andheri East, Mumbai, Maharashtra 400059

Frequently Asked Questions

Depending on the bank refund cycle (7 -15 Working Days)

1 working day

T + 1 Working Day

T + 1 Working Day